1) Privacy Policy

This privacy policy pertains to NoJo Enterprise Co., Ltd., the owner and operator of the website JapanChangeMoney.com. Hereafter, we refer to the website as “this website” or “JCM,” and our company as “the Company.” This policy aligns with Japanese data protection laws and regulations, including the Personal Information Protection Act (Act No. 57 of 2003).

As a customer, we urge you to review this policy carefully. It applies when you:

  • Apply for or purchase JapanMoneyChange.com products or services (in-store, online, or at an Exchange ATM).
  • Browse our website.
  • Download or use mobile apps or services offered by us or third-party apps.
We understand the significance of safeguarding your personal information (as defined in the Personal Information Protection Act). This Privacy Policy outlines how we collect, hold, and use your information, emphasizing our commitment to protecting your privacy. It specifically applies to the personal information you provide us through this website or when purchasing JapanMoneyChange.com products or services (in-store, online, or at an Exchange ATM).

2) Collection of Personal Information
We gather your personal information, including your name, telephone number, address, email address, gender, and details of your website visits. This collection occurs through various channels, such as telephone, email, in-store interactions, and online platforms. Specifically, we may request information in the following scenarios:

a) Online Ordering: When you input data on an online ordering screen via this website.
b) In-Store Transactions: During transactions at any of our physical stores.
c) Marketing Communications: When you register to receive marketing communications from us.
d) Sweepstakes and Surveys: Participation in our sweepstakes, competitions, or online surveys.

3) Types and Scope of Personal Information
We collect and process the following types of personal information:

  • Name
  • Telephone Number
  • Date of Birth
  • Email Address
  • Nationality
  • Copy of Identity Card or Document Type and Number
  • Address
  • Funds
  • Details of Usage
  • Other information required by law for currency exchange or service provision
Please note that this information is essential for our currency exchange services and compliance with legal requirements.

4) Handling Sensitive Information
By applicable guidelines, we strictly adhere to the following principles regarding sensitive information:

  • Non-Provision: We refrain from sharing sensitive information (such as personal details requiring special care, membership in a labor union, family origin, domicile of origin, health records, and sexual life) with any third parties.
  • Confidentiality: We neither acquire nor utilize sensitive information for any purpose.
  • Security Measures: We implement stringent security protocols to prevent unauthorized access, use, or disclosure of sensitive information.
Rest assured that safeguarding sensitive data remains our utmost priority.

5) Personal Information Acquisition Methods
We employ various methods to collect personal information:

  1. In-Person Visits: When you visit our store in person, we may request you to complete a form or obtain a copy of your document.
  2. Online Transactions: During online transactions on our website, we may prompt you to complete online forms.
  3. Inquiries Response: When addressing your inquiries, we may ask for details such as your name, contact information, or other relevant data.
  4. Website and Services Usage: When you use our website or JapanMoneyChange.com services, we utilize cookies, web beacons, and similar technologies to process information related to your usage patterns automatically.
  5. Mobile App (Coming Soon) - Usage: If you download our mobile apps or access our services via a mobile device, we collect:
    • Name
    • Email address
    • Username
    • Password
    • Mobile device information (e.g., Android, iOS)
    • System information
    • Location data: We may display targeted marketing messages within the app depending on your marketing and cookie preferences. Additionally, we analyze app usage to enhance functionality and improve our digital services.

6) Utilization of Personal Information
We employ your information for the following purposes:

  1. Consent-Based Communications:

    • Sending market commentary, newsletters, or similar materials.
    • Recommending and marketing our products and services.
    • Informing you about special offers, promotions, or sweepstakes.

  2. Email Surveys:

    • Conducting simple surveys via email (based on customer preferences).

  3. Mobile Device Usage:

    • When you use a mobile device (such as a phone, tablet, or wearable), we utilize your detailed location information to provide services and targeted advertisements. You can manage location settings through the app or your mobile device.

  4. Targeted Advertising:

    • Our company and third-party websites deliver relevant and targeted advertisements based on past behavior, purchase history, and other pertinent data.

** Your Rights and Our Use of Personal Information **

You have the right to withdraw your consent at any time. For more information on how to do this, please refer to the “Your Rights” section below.

We utilize your personal information for the following purposes:

  1. Providing Services and Fulfilling Contracts with Customers:

    • Evaluating whether to accept your order or provide our products/services.
    • Sending service-related messages (e.g., changes to services, terms, and policies).
    • Exercising rights based on contracts regarding service provision.
    • Processing orders and delivering requested products/services.

  2. Foreign Currency Exchange Operations and Remittance Services:

    • Addressing inquiries and complaints.
    • Conducting market research, data analysis, and questionnaires for product development.
    • Enabling JapanMoneyChange.com Group companies to understand customer needs.
    • Sending proposals and information related to financial products/services.

  3. Legal Obligations:

    • Notifying you about product/service changes.
    • Complying with legal and regulatory requirements (e.g., disclosure regulations).
    • Confirming customer identity and transaction details.
    • Meeting obligations related to crime prevention, anti-money laundering, and sanctions.
    • Protecting rights, property, and safety (including debt recovery).

  4. Website Optimization:

    • Ensuring effective presentation of website content for you and your computer.

7) Sharing Personal Information with Third Parties
We may disclose your personal information to third parties under the following circumstances:

  1. Legal or Regulatory Requirements:

    • When required by law or permitted by applicable regulations.
    • For instance, when entrusting the handling of customer information to a third party or cooperating with national organizations, local governments, or their authorized representatives in fulfilling legal duties, obtaining customer consent may hinder business execution.

  2. Specific Purposes and Limited Scenarios:

    • We share information with third parties only for specific purposes and within defined contexts. We do not sell your information.
    • When sharing information, we ensure it is used solely for the purposes outlined in this policy.

  3. Business Succession or Merger:

    • Customer information may be transferred to the successor if a third party succeeds our business due to mergers or other reasons.

  4. Explicit Customer Consent:

    • We share information with third parties with the customer’s consent.

  5. Trusted Business Partners:

    • We entrust information handling to trusted business partners who strictly follow our instructions, confidentiality obligations, and security standards.

  6. Introducers or Agents:

    • Information may be disclosed to introducers or agents who refer customers to our company.

  7. Third-Party Product Publishers:

    • We comply with obligations to third-party product publishers or providers who process orders or deliver requested information, products, or services.
    • Note that these third-party publishers have their privacy policies, and we are not responsible for their handling of your information by their policies.

  8. Legal Obligations:

    • We may disclose information as necessary if legally required or due to legal processes.

  9. Sharing Personal Information with Third Parties

    We may disclose your personal information under specific circumstances:

    1. Legal or Regulatory Obligations:

      • When required by law or permitted by applicable regulations.
      • For instance, to prevent harm to life, limb, or economic loss or to address fraudulent or illegal activities (such as financial crimes), we may share information with law enforcement or government officials during investigations.

    2. Authorized Representatives:

      • When disclosing to someone acting on your behalf, including financial advisors, judicial scriveners, accountants, executors, administrators, trustees, guardians, or attorneys.

    3. Outsourcing Specific Tasks:

      • When sharing information with organizations to which we outsource specific tasks.

    4. Business Transactions:

      • When disclosing to prospective buyers or sellers our business assets.

    5. Joint Use with Affiliated Companies:

      • We collect customer-related information (names, addresses, telephone numbers, email addresses) to manage our business as a group.
      • Transaction details (dates, amounts) may be jointly used with our parent company, subsidiaries, and affiliated companies.
      • Our company (JapanMoneyChange.com / NoJo Enterprise Co., Ltd.) manages personal data during joint use.

    6. No Selling of Information:

      • We do not sell your information.
      • Rest assured that any personal information you provide will be used solely for the purposes described in this Privacy Policy.

8) Sharing Personal Information with Third Parties Located Abroad
When providing our services—such as order fulfillment and payment processing—we utilize data collected from and about you across the JapanMoneyChange.com group of companies, including locations outside Japan. Additionally, we engage external contractors located abroad. Consequently, your information may be transferred outside Japan to complete transactions and fulfill legal and compliance obligations (e.g., fraud prevention and identity verification). This processing occurs at the relevant location.

We implement security measures and appropriate safeguards to safeguard your information, ensuring compliance with relevant data protection laws.

When transferring information abroad, our company ensures the continued application of measures equivalent to those based on the Personal Information Protection Act. We can provide specific details about these protective measures upon request if needed.

9. Your Rights Regarding Personal Information
As per legal provisions (subject to specific conditions), customers possess certain rights concerning their information. These rights include:

  1. Disclosure Request: You can request disclosure of the information we hold about you. Additionally, you may ask us to correct, add, or delete inaccurate information.

  2. Violation of Privacy Act: If your personal information is used or shared with a third party in violation of the Personal Information Protection Act, you have the right to request that we cease using or providing your data.

  3. Exercising Your Rights:

    • To exercise these rights, please contact us using the details.
    • Further information about your rights is available.
    • You can also consult the Personal Information Protection Commission regarding your information usage.

  4. Purpose of Use:

    • You have the right to receive clear, transparent, and easily understandable information about how we use your data and your associated rights. This privacy policy provides such information to our customers.

  5. Disclosure Right:

    • You can request disclosure of the information we hold about you. This ensures compliance with the Personal Information Protection Act.

  6. Correction and More:

    • If any information we hold is incorrect, you can request correction, addition, or deletion in writing using the contact details below.

  7. Suspension of Use:

    • If your information is mishandled or shared with third parties in violation of privacy regulations, you can request suspension of its use or deletion.

  8. Consent Withdrawal:

    • If you wish to withdraw consent, you have the right to do so.

10. Information Security
We are fully committed to safeguarding your personal information through technical, organizational, and other protective measures. Our physical storage locations are strictly controlled, and we take reasonable steps to prevent loss, misuse, unauthorized access, alteration, or disclosure of your information. All data collected via our website is handled securely under this Privacy Policy. We achieve this by implementing suitable technical and organizational measures that align with regulatory standards, including regular reviews.

However, it’s essential to recognize that transmitting information over the Internet carries inherent risks. While we strive to protect your data, we cannot guarantee the absolute security of any information you transmit to us online.

11. IP Address and Cookies
We utilize “cookies” to gather information about your website and computer visit. This includes your IP address, operating system, and browser type. Cookies are small data pieces stored by your browser on your computer’s hard drive. Notably, the information collected via cookies does not personally identify individual customers. Instead, it aids us in enhancing the website and recognizing specific customer preferences.

When you revisit this website, JapanMoneyChange.com’s computer server identifies the cookie and retrieves information about your prior visits.

Here are some critical points regarding cookies:

  1. Initial Browser Settings:

    • Most browsers are configured to accept cookies automatically.
    • However, you can adjust your browser settings to reject cookies if desired.

  2. Consequences of Disabling Cookies:

    • Certain website features may become unavailable if your browser isn’t correctly configured or if you disable cookie acceptance.
    • Unless you explicitly refuse cookies, they will be automatically issued when you visit this website.

12. Opting Out of Marketing and Retention of Customer Information

  1. Opting Out of Marketing:

    • If you wish to avoid receiving related product information, promotional materials, newsletters, customer surveys, or similar communications, you can contact us via post, telephone, or email.
    • Let us know your preference, and we will remove you from JapanMoneyChange.com’s customer database.

  2. Retention of Customer Information:

    • We retain your information solely for the purposes outlined in this Privacy Policy and to fulfill our legal obligations.
    • Generally, we keep your information as long as you remain our customer. This ensures compliance with legal and contractual obligations and facilitates dispute resolution.
    • We retain only necessary information.
    • Even after you cease using JapanMoneyChange.com services, we may retain specific data for legal obligations (e.g., tax/accounting, anti-money laundering).
    • Factors influencing retention duration include contractual obligations, legal requirements, potential conflicts, and guidelines from relevant authorities.
    • Once we no longer require customer information, we securely delete it.

13. Contact Information and Privacy Policy Changes
For inquiries related to personal information, please reach out to us using the following contact details:

  • Email: support@japanetccard.com
  • Mail: #202 Takamura Building, 2-2-1 Honcho, Yokosuka 238-0041
  • Phone: 046-874-7156

Privacy Policy Updates:

  • This privacy policy is current as of April 20, 2024.
  • We reserve the right to modify the contents of this privacy policy without prior notice.
  • Any changes will be posted on this website.
  • By providing your personal information to us or continuing to use our website after policy updates, you are deemed to have accepted these changes.

Links to Other Sites:

  • Our website includes links to external sites.
  • Please note that linked destinations are not governed by or compliant with this Privacy Policy.
  • Additionally, Japanese laws and regulations may not apply to those linked sites.

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Phone:
Office: (+81) 046-874-7156

Email:
Support@JapanChangeMoney.com

🚧 Currently in development. We are not yet conducting any money exchange transactions.